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Our "Bead Happy" Guarantee
We’re proud of our work and truly appreciate your willingness to try our products. We’re sure you’ll be thrilled with your purchase - but if you’re not, don’t worry – we offer a 100% satisfaction guarantee!If you have any problem with one of our tutorials, (downloading or viewing the PDF file, or with the actual step-by-step instructions), please rest assured – we’ll make it right! Just contact us with your concern and we’ll do our very best to work with you to resolve the issue in a timely manner. At your preference, we'll either quickly resolve the issue to your complete satisfaction, or immediately issue you a full refund of the purchase price!
Our commitment to you
This is our full-time occupation and how we support ourselves and our family. As a mother and daughter team of artists, we work hard to come up with exciting new designs, create the tutorials for them, and build and manage the websites and all other aspects of the business side that enable us to share and deliver our products to you. We work very hard to make each of our beading tutorials as clear and concise as possible and utilize the latest technology available to make downloading and viewing them as fast, easy and convenient as possible for you. However, we’re still human and do occasionally slip up. And, as we all know, while technology is great, it can have its challenging and frustrating moments too. We don't like getting stuck with a purchase we are less than happy with, and we don't ever want you to feel that way shopping with us. So, you have our guarantee that we will do our best to drop whatever we're doing to quickly correct any errors or right any wrongs - so you can always shop with confidence and bead happy!